Business Support Administrator

We are currently looking to recruit a Business Support Administrator to carry out a number of important functions within the company:

• Administrative support to all departments throughout the company
• Customer Service including low level account management of existing customers and active prospects
• Accounts Administration – General duties to assist the Finance Manager

We are looking for a flexible, self-motivated and confident individual with exceptional communication skills who will thrive in a varied environment. You will make an important and valuable contribution to the overall success of the business and we have excellent development opportunities available within the business for the right candidate.

Key Responsibilities

• Maintain relationships with allocated existing customers through outbound telephone calls and email
• Follow up all contacts generated by marketing campaigns
• Qualify and develop all inactive prospects through outbound telephone calls and email
• Input all collected data accurately into CRM system
• Process and manage, through to delivery, all requests for samples and Point of Sale materials
• Action incoming sales enquiries promptly
• Support the sales and marketing teams with trade events and training days
• Work collaboratively with the Marketing Team on all lead generation activity
• Assist with the company’s Social Media output
• Assisting the Finance Manager with Sales & Purchase Ledger duties
• Carry out all business administration requirements including but not limited to:
  • Franking and posting all outgoing mail
  • Photocopying and scanning
  • Ordering stationery and consumables
  • Organisation of catering
  • Scheduling of visitors and meeting room bookings
  • Filing as required for all departments
  • Production of business forms, templates and documents as required
  • General good practice housekeeping duties
• Manage incoming calls into the business, forwarding calls and taking messages
• Provide holiday and absence cover where required
• Any ad hoc tasks required by the business

Knowledge, Skills & Experience

• Excellent communication skills at all levels
• Experience of working within an accounts department – Desirable
• Experience of dealing with Social Media platforms
• Excellent IT skills using multiple packages
• Attention to detail and accuracy
• Strong work ethic with ability to perform under pressure
• Excellent time management skills with ability to work independently and flexibly
• Ability to build relationships with new and existing customers
• Organised, flexible and self-motivated

Closing date for applications 11th November 2019