COVID-19 – Account Customer Update

- 24 March 2020 -

Delivery Documentation Procedures

As a temporary measure, to protect the health and well-being of our staff, suppliers, customers and partners, we are suspending the handling and exchange of all paper documentation in accordance with haulier and courier requirements.

Delivery Notes

These will be signed by a member of our warehouse staff to confirm that the consignment has been despatched and left our site. The delivery note will then be emailed to you.

On receipt of the email please print out the delivery note for your Goods In department.

On arrival of the consignment please check and reconcile product and quantities with our delivery note and sign to accept delivery and offload.

This document is both proof of despatch from us and delivery to you.

Invoices

Invoices will be sent out in the usual manner.

Haulier/Courier Proof of Delivery (POD’s)

Obviously, these will not be available during this time to support any invoice queries so please ensure you have copies of signed delivery notes.

We would hope that we can all work together to get through these unprecedented times to ensure that we look after our own staff and those of our partners while still maintaining our business procedures to the best of our ability.

Thank you.